Shipping and returns

Shipping

Has my order shipped?

If you logged in or created an account during checkout, you can look up your order and view your shipment status here. If you used guest check out, please look up your order here.

For items in stock, orders usually ship within 1-2 business days. Please be aware that some orders may be delayed by order processing or other issues. Once the order is processed, you will receive a shipment confirmation email with shipment tracking information. Shipping time is dependent on the shipping method selected at checkout.

How do I get my tracking number?

If you logged in or created an account during checkout, you can look up your order and view your shipment tracking information here. If you used guest check out, please look up your order and view your shipment tracking information here.

Once your order ships, you should also receive a shipment confirmation email with shipment tracking information.

Shipping to PO Box, APO/FPO.

We take every step to ensure your purchase arrives in a timely fashion. To accomplish that, we can only accept physical addresses (no PO boxes or APO/FPO addresses.) All deliveries will occur Monday through Friday, excluding holidays, and a signature upon delivery may be required.

When will my backorder ship?

Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available in a few days. You will receive e-mail notification as soon as the product ships. As a reminder, your credit card will not be charged until your order has been shipped unless you used PayPal or PayPal Express at checkout. If you use PayPal or PayPal Express you will be billed upon ordering.

Can I change my shipping address?

Unfortunately, you cannot change your shipping address after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system. If your package is not successfully delivered, it will be returned to the warehouse and a credit will be made to your account.

Can I change my shipping method?

Unfortunately, you cannot change your shipment method after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system.

When is your shipping cut off?

For items in stock, orders placed prior to 3:00pm EST usually ship the next business day. Please be aware that some orders may be delayed by order processing or other issues. Once the order is processed the shipping time is dependent on the shipping method that has been selected.

What shipping methods are offered?

You may select between standard shipping (4-7 days) and express shipping (2-3 days). Standard shipping is free for orders over $29 USD.

Returns and Cancellations

What is your Refund and Warranty Policy for new products?

The Logitech online store by Digital River offers a 30-day money back guarantee. The refund will include the purchase price and original shipping and handling charges if applicable.

Engraved orders are not eligible for refund or exchange.

Logitech has ended its engraving service, and as such, we are unable to re-engrave warranty returns. All other warranty policies will still apply.

The Logitech limited hardware warranty coverage varies by product. Please refer to the packaging and/or documentation of the product you purchased to determine the warranty's length of time that applies. You may also find this information by selecting your product in the Online Support section of our website at https://support.logi.com. For more information on Logitech limited hardware warranty please go to Warranty Information.

What is your Return and Warranty Policy for Refurbished, Open-box and Dented Box products?

Logitech dented Box items are products whose outer box has been torn, scratched, dented, or has other markings on it. The product itself is guaranteed to be in brand new condition and fully warranted and carry a limited 30-day return policy.

Logitech refurbished products are physical items which have been returned to Logitech for testing, inspection, and repair by certified technicians. Please note that some refurbished items may have dents, scratches, or other slight signs of wear. Logitech refurbished products carry a 90-day warranty and a limited 30-day return policy. The refund will include the purchase price and original shipping and handling charges if applicable.

Logitech open box items are previously owned physical products that have been returned to Logitech. Therefore these items have been opened and touched. These items may not include documentation or retail packaging. See our support section to download instruction manuals, drivers or other updates.

Open box items carry a limited 30-day refund-only policy (no exchanges). The refund will include the purchase price and original shipping and handling charges if applicable. Please inspect and test your products immediately upon receipt.

To obtain a refund on a product purchased online, you will need to contact Customer Service at https://support.logi.com/hc/requests/new.

Extended holiday return policy.

Shop with confidence during the holiday season! Each year we extended our normal 30-day return policy so that the holiday gifts you purchase from November 15 through December 23 can be returned for any reason until January 31 of the following year. Your refund will include the purchase price and original shipping and handling charges.

How do I cancel my order?

After each order is processed, it is sent immediately to our fulfillment warehouse for shipment. Orders cannot be cancelled after they have been shipped.

How do I make a return?

If you need to return a Logitech product within the 30-day return policy, please visit the following returns portal: http://returns.narvar.com/logitech/returns.

If you need to return a Logitech G product within the 30-day return policy, please visit the following returns portal: http://returns.narvar.com/logitechg/returns.

Simply enter your order number and billing zip code and follow the instructions.

When will the (refund) credit appear on my credit card?

Your refund credit will appear on your account within 3 weeks of us receiving your returned product.

How can I cancel Auto-Renew on my Subscription?

To cancel Auto-Renew, submit your request here or manage your subscriptions from your account's Services page. You can also find your order here and follow the instructions.

You will receive an email confirming that your Auto-Renew cancellation request is processed.

How do I cancel my pre-order?

To request cancellation of pre-ordered products, please contact us at https://support.logi.com/hc/requests/new.

Orders for in-stock items are sent to our warehouse for shipping immediately after you place the order, therefore, in-stock items cannot be cancelled.